Field Service and Preventative Maintenance

The field service and preventative maintenance package allows organizations to efficiently monitor and schedule all types of work orders required for repairing customer units, both out in the field and in-house. It is designed for any type of organization that deals with warranty or service contracts, ad hoc service or repair, or has preventative maintenance needs within their own facility. This module ensures efficient customer support, as well as the management of all data surrounding that support.

One of the key features is the use of object management, allowing all service performed on previously sold items to be tracked, without having to input/maintain them in the inventory management system.

Benefits for field service organizations include: